Frequently Asked Questions

 

Orders & Tracking

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website to track your delivery in real time. If you haven't received a tracking email within 3 business days of placing your order, please contact us at morarmrm@outlook.com.

 

 

Can I change or cancel my order after placing it?

We process orders quickly. If you need to make a change or cancellation, please contact us within 12 hours of placing your order. After that, the order may already be in fulfillment and we may not be able to make changes.

 

 

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by product and location, but most orders arrive within 7–15 business days across Canada. Some larger items may take slightly longer. You'll receive tracking information once your order ships.

 

 

Do you offer free shipping?

Yes — we offer free shipping on all orders across US. No minimum order required.

 

 

Do you ship internationally?

Currently, we ship within US only. We hope to expand to international shipping in the future.

 

 

Assembly

Do your desks require assembly?

Most of our desks require some assembly. Each products come with detailed instructions. Assembly is generally straightforward and can be completed with basic tools. If you have questions about a specific product, feel free to contact us before purchasing.

 

 

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your order. Items must be in their original condition and packaging. Please visit our Return & Refund Policy page for full details.

 

 

How do I start a return?

Email us at morarmrm@outlook.com with your order number and reason for return. We'll guide you through the process and provide return instructions within 24 business hours.

 

 

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.

 

 

Warranty

Do your products come with a warranty?

Warranty coverage varies by product and manufacturer. If you experience a defect or issue with your product, contact us and we'll work with you to resolve it.

 

 

Payment

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

 

 

Is my payment information secure?

Yes. Our checkout is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details.

 

 

Still Have Questions?

We're happy to help. Reach out via our Contact page or email us directly at morarmrm@outlook.com. We respond within 24 business hours, Monday–Friday.