Shipping policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding Canadian public holidays). Orders placed after 2:00 PM EST may begin processing the following business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times (United States)
- Standard Shipping: 7–14 business days
- Expedited Shipping: 3–7 business days
Delivery times are estimates and not guaranteed. Delays may occur due to carrier volume, weather, or customs processing.
Shipping Rates Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method. Free standard shipping is available on qualifying orders — the threshold will be displayed at checkout.
Large & Oversized Items Desks, standing desk frames, and other large items may ship via freight carrier. For freight shipments:
- You will be contacted to schedule a delivery appointment
- Deliveries are curbside unless white-glove service is selected
- Please inspect all items before signing — note any visible damage on the delivery receipt
- Freight deliveries typically require an adult signature
White-Glove Delivery (where available) Select products offer white-glove delivery, which includes in-home delivery to your room of choice and basic assembly. This option will appear at checkout if available for your item and location.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can track your shipment directly through the carrier's website or via your Desks4less account order history.
Split Shipments If your order contains multiple items, they may ship separately from different fulfillment locations. You will receive individual tracking numbers for each shipment at no additional charge.
P.O. Boxes & Remote Areas We are unable to ship large or oversized items to P.O. boxes. Standard small accessories may be shipped to P.O. boxes. Deliveries to remote or rural areas may experience longer transit times.
Damaged or Lost Shipments If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at support@desks4less.com. For lost shipments, contact us after the estimated delivery window has passed and we will open a trace with the carrier.
International Shipping At this time, we primarily ship within Canada and the United States. For international inquiries, please contact us directly. Import duties, taxes, and customs fees for international orders are the responsibility of the customer.
Holiday & Peak Season Delays During peak seasons (Black Friday, Cyber Monday, holidays), processing and delivery times may be extended. We recommend ordering early to ensure timely delivery.
Contact Us For shipping questions, reach us at: 📧 support@desks4less.com We aim to respond within 1 business day.